Customer Service Skills Certificate

Service Description

Good customer service can make the difference, every point of contact is an opportunity to win a lifelong customer. How to provide outstanding customer service can be learned. The challenge of providing the skills to delight customers is what motivates us all-day-long. Whether it’s soft skills to handle angry callers, or hard skills of applying statistical analysis to predict call volumes; we love creating interactive e-learning courses that are fun to take, are easy to understand, and teach skills that can be applied right away. The Next Level Empowerment & Development Customer Service Skills Program is a comprehensive series of courses designed to take your Customer Service skills to the next level. Included Courses: -Business Etiquette -Communication Strategies -Customer Service -Conflict Resolution -Customer Support -Emotional Intelligence -Handling A Difficult Customer -Stress Management -Telephone Etiquette

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